Return & Refund Policy

Non-perishable food products of proper quality are non-returnable.

In cases of an incorrect item or defect:

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4. Damaged Goods

• Take clear photos of the packaging and the damaged item.
• Email the information to [email protected] within 24 hours of delivery.
• We will file a carrier insurance claim on your behalf.

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5. Return Request Requirements

• Order number
• Date of delivery
• Item condition
• Photos or videos showing the issue
• Detailed description of the problem
• Preferred resolution: refund or replacement

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6. Return & Refund Processing

• Refunds are issued to the original payment method after the returned item is received.
• A return shipping label will be provided by us.
• If the return is due to our error (e.g., incorrect item shipped), return shipping costs are covered by us.
• Refund processing may take up to 10 business days after receipt of the return.
• Banks may require an additional 5–7 business days to post the credit.

7. Returns Are Not Accepted If

• The request is submitted outside the allowed timeframe.
• Proof of damage or defect is not provided.
• The issue is caused by an incorrect address provided by the customer.
• The package was stolen after confirmed delivery.

8. Transfer of Risk

• Risk of loss and title pass to the customer upon delivery of the order to the carrier.
• We are not liable for damage, loss, or delays occurring during transit.