Payment and Shipping
English Russian
My account
$0.00 0

Payment and Shipping

NEW FAST FREE 2nd DAY Shipping Method for orders over $250!
Continental US. Weight limit up to 25lb

Hot Season Shipping

We draw your attention to the changing conditions for the delivery of PERISHABLE and MELTING foods from April to October.

For regions with delivery time - 3 or more days, only Second Day and Overnight delivery is available during this period.

For the regions within standard 1-2 days delivery, during this period, shipping on Fridays will be canceled to avoid downtime of the parcel in the warehouse of transport companies on weekends.

In addition to that, we increased the volume of ice in the packages.

Changing the delivery conditions during the hot season will help ensure the safety of your products during delivery.

photo
Free Shipping from $150

Free Shipping

You may get Free Shipping if your order total is over $200 and shipping weight is not exceeding 50 lbs*. Free Shipping applies only to continental US states, residential addresses, and Ground/Standard shipping method. Free Shipping cannot be combined with Coupon Discount.

* Free Shipping option cannot be used on orders containing perishable items. During hot season (Apr 1 - Sep 30) orders containing perishable items must be shipped with EXPRESS service (Second Day/Overnight). Free Shipping cannot be used for Express shipping methods.

Order Processing and Shipping

  • Orders are processed within 1-3 business days.
  • We use FedEx, and USPS shipping carriers depending on the destination and products that were ordered. We recommend choosing 2nd Day or Overnight service for perishable items that require a certain temperature while in transit. Orders are shipped Monday through Friday. Orders that have estimated shipping time of more than 3 business days are shipped Monday through Wednesday because we don’t want packages to be kept in shipping carriers facilities during weekends. Orders placed after 12 pm will begin processing the next business day.
  • If an item happens to be out of stock during processing, you will be contacted for a replacement as soon as possible via e-mail or phone. In case when the missing items make up less than 10% of the order, it will be shipped without the missing items and a refund for them will be issued.

  • We deliver to all addresses, including P.O. Box and APO.

    International packages are sent with USPS only. The estimated shipping cost can be found on USPS postal calculator. http://postcalc.usps.com/

  • Estimated transit time for FedEx and USPS can be found on the following map. Nevertheless, Ground shipping may take up to 6 business days regardless of destination. Weather conditions, holidays, and other unforeseen circumstances may increase transit time.
  • Depending on the chosen method delivery may take 1-7 working days. A tracking number will be sent to your registered email address once your package is shipped. Funds are only withdrawn from your payment source once your package is shipped.

  • We have NO LIMITS for minimal order total

    Any item ordered from our shop will be delivered to you

photo
map
Transit Days: - 1 Day- 2 Days- 3 Days- 4 Days- 5 Days- 6 Days- 7+ Days

Perishable (refrigerated) items are packaged in thermal envelopes accompanied by ice packs.

  1. For customers whose shipping address is in the gray, orange, red or green area on the map below.
  2. Orders containing perishable (refrigerated) items, must be shipped via FedEx and USPS 2nd Day or Overnight
  3. For orders containing perishable (refrigerated) items and non-perishable items, we recommend that you place two separate orders in order to save on shipping costs.
  4. Orders may be held until the Monday following the day your order was placed in order to avoid stop-over time during the weekend.

Placing and Receiving an Order

  • Please be careful when entering shipping address. We don’t take responsibility for incorrect or incomplete addresses, we do not issue refunds for the shipping cost and a restocking fee up to 20% of the total cost may be applied.
  • When received, please check if the package is intact. If it is damaged, please take pictures and send them to the shipping carrier for further investigation.
  • All claims regarding your order must be submitted via e-mail within 24 hours upon receiving the package.
  • We try to do our best to assure delivery on time; however, we don’t take responsibility for shipping carrier delays due to weather conditions or extraordinary circumstances.
  • You may check the status of an order in your account on the website. Depending on the shipping service, the tracking number might not be available within 24 hours.
  • You will receive e-mail notifications when the order is placed, and when it is shipped out.
photo

Payment

We accept credit cards PayPal, VISA, MasterCard, Amex and Discover . You can pay for your order directly on the website. Payments and withdrawals occur after your order is completed and ready for submission.
  1. We accept PayPal, VISA, MasterCard, American Express, Discover
  2. You may use Bonus Points you have previously earned on our website.
  3. Since you are charged only for products that were sent to you, the total charged when the order is shipped may differ from the one at checkout.
  4. In case some of the items are missing, the total will decrease, and the money will be returned to you.
map

International Taxes

For Canadian Customers: Please be aware of duties and taxes that may be charged by Canadian Customs for your shipment. Customer is solely responsible for these charges.

map

Free Shipping Offer

SHORT TERM FREE SHIPPING OFFERS:
- you purchase the goods
- we take care of shipping

The company has the right to choose the shipping method, taking into account the specifics of the region.

- Parcels containing perishable products we ship to the southern states (warm season) 2nd Day Method
- For all other orders, we use the Economy method to ship them, which includes USPS Ground, FedEx Home Delivery, and other options.

To ensure that you receive your order by the 2nd Day or Overnight method, choose the paid shipping method.

map

Free Shipping for orders
over $200
Always fresh products
special for you!
Manhattan & Bronx Monday and
Friday delivery
Russian products to any
US address