Frequently Asked Questions

Can I buy wholesale?

Unfortunately, we do not currently offer wholesale purchases. However, if you are interested in placing a large order for a specific item, please contact us directly and we will do our best to assist you.

Where do products come from?

Most of our products are sourced directly from Russia, Eastern and Western Europe, as well as Israel and the United States.

Where do you ship?

We ship throughout the United States (including Alaska, Hawaii, P.O. Boxes, and APO/FPO addresses).

More details are available on our shipping information page.

What is your return policy?

All perishable items are 100% guaranteed. If there is any issue with a perishable product, please contact us by phone or email for a replacement or refund.

Do you offer discounts?

Yes! We regularly provide promo codes that give you extra savings on top of our already competitive prices. We also offer a rewards program as a thank-you for being a loyal customer.

In addition, you can subscribe to our email newsletter to receive weekly exclusive coupons, special offers, and promotions directly to your inbox.

Please visit our coupons and rewards page to view all available codes and benefits.

How do I use coupon codes?

Coupon codes should be entered at the final step of checkout, after you have filled in your personal details, shipping address, email, and other required information.

How much does shipping cost?

Shipping costs depend on the destination and selected delivery method. We use FedEx and USPS for domestic orders across the United States. For full details on shipping rates, please click here

What payment methods do you accept?

We accept most major credit cards, including VISA, MasterCard, American Express, Discover, as well as PayPal.

Why didn’t I receive my confirmation email?

First, please double-check that your email address was entered correctly.
Sometimes our emails may be automatically filtered into the “Spam” or “Junk” folder. If you don’t see it in your inbox, please check those folders as well.

If you still can’t find any emails from us, please add info@russianfoodusa.com to your contacts or safe sender list (whitelist).