Frequently Asked Questions

Can I buy wholesale?

Unfortunately, we currently do not sell wholesale. Please contact us if you’re looking to place large orders on any single item.

Where do products come from?

Most of our products come directly from Eastern and Western Europe, as well as Israel and the United States. Countries of origin are mentioned on most product descriptions on our website. For example, you’ll find country labels on our artisanal cheeses, certificates of authenticity on our fish products, as well as Mediterranean foods and oils. Teas and coffees are also clearly marked with the country of origin.

Where do you ship?

We ship U.S. (including Alaska and Hawaii, P.O. box and APO), WorldWide and dilivery to Manhattan, as well as some international destinations. Read more >

What is your return policy?

All perishables are 100% guaranteed. If there is ever a problem with your perishable products, call or email us for a replacement or refund. Any non-perishable items may be returned for any reason, as long as it is unused and in its original packaging. Our Guarantee Our guarantee is simple: 100% shopping satisfaction! If you’re not completely satisfied with your shopping experience, products, service or delivery, let us know and we’ll do our best to replace the item or issue a refund.

Do you offer discounts?

Yes! We regularly post coupon codes for additional savings on already low prices. Also in an effort to reward you for being a great customer, we’ve enabled the rewards program. See our coupons and reward program page for available codes.

How to use coupon codes?

Coupon code should be entered at the very end of the check-out process, after you entered your personal information, address, your email and etc.

How much does shipping cost?

Shipping prices depend on the destination and type of service. We use FedEx air for orders placed around the country and local ground shipping for orders placed in and around the New York City area. For complete details about shipping prices, please click here

What types of payments do you accept?

We accept most major credit cards: VISA, MasterCard, American Express, Discover

Why didn’t I receive the confirmation email?

First, please check if you entered your email address correctly.
Sometimes emails from our website are automatically addressed to the “Spam” folder in your mail box. If you do not see the notification in the main folder, please check “Spam” folder.

If you don't see site notifications  and "Spam" too, please add [email protected] to your address book or to whitelist.

 

SHIPPING INFO

Detected address: , ,

Packing time 1-3 days

Approximate shipping date:


*NOTE: Exact shipping time will be available for placed and paid order

Payment and Shipping